Privacy policy
Last updated: August 11, 2026
Aroi Japan Market operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Aroi Japan Market is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use our website, make a purchase or other transaction, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
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Contact details, including your name, billing address, shipping address, phone number, and email address.
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Financial and payment information, including payment details, transaction details, form of payment, and payment confirmation.
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Account information, including your username, password, preferences, and settings, if you create an account.
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Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information about your previous transactions.
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Communications with us, including information you provide when contacting us through our website or requesting customer support.
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Device information, including information about your device, browser, network connection, IP address, and other identifiers.
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Usage information, including information about how and when you interact with or navigate our website.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, including when you place an order, create an account, contact us, or otherwise provide information to us.
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Automatically through our Services, including through your device and through cookies and similar technologies.
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From service providers that help us operate our website, process payments, fulfill orders, provide delivery services, or otherwise provide our Services.
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From Shopify and other partners or third parties where appropriate.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use your personal information to provide our Services, including to:
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Process payments and transactions.
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Fulfill and deliver orders.
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Manage customer accounts.
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Process returns, refunds, and exchanges.
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Provide customer support.
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Communicate with you regarding your orders.
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Remember your preferences.
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Improve our website, products, and customer experience.
Shipping and Order Fulfillment
We may use and provide necessary personal information, such as your name, delivery address, and telephone number, to delivery and logistics providers for the purpose of fulfilling and delivering your order.
Marketing and Advertising
Where applicable, we may use personal information for marketing and promotional purposes, such as sending promotional communications or displaying advertisements.
You may opt out of promotional email communications at any time by using the unsubscribe option provided in those communications.
Security and Fraud Prevention
We may use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate fraudulent, illegal, unsafe, or malicious activity, and protect our Services, customers, and business.
If you create an account, you are responsible for keeping your account credentials secure.
Communicating With You
We use your personal information to respond to inquiries, provide customer support, communicate about orders or transactions, and maintain our relationship with you.
Legal Reasons
We may use personal information when necessary to comply with applicable laws, respond to valid legal processes or government requests, resolve disputes, enforce our terms and policies, or protect our legal rights.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.
This may include:
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Shopify and other technology providers that help operate our online store.
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Payment processors and financial service providers involved in processing transactions.
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Shipping, logistics, and fulfillment providers involved in delivering your orders.
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IT, hosting, cloud storage, analytics, and customer support providers.
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Marketing and advertising service providers where applicable.
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Professional advisers or authorities where disclosure is necessary to comply with legal obligations or protect our rights.
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Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of the business.
We may also disclose information when you direct us to do so, request a service that requires disclosure, or otherwise provide your consent.
Relationship With Shopify
Our store is hosted and powered by Shopify.
Shopify collects and processes personal information relating to your access to and use of our store in order to provide and improve Shopify's services.
Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries other than Thailand.
Shopify may also process information obtained from your interactions with our store in connection with certain Shopify features and services.
For more information about how Shopify handles personal information and the privacy rights that may be available to you in relation to information processed by Shopify, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You can also access Shopify's Privacy Portal at:
Third-Party Websites and Links
Our Services may contain links to websites, applications, or online platforms operated by third parties.
If you follow a link to a third-party service that is not operated or controlled by Aroi Japan Market, that service's own privacy policy and terms will apply.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the situation and, where appropriate, delete the information.
Security and Retention of Your Information
We take reasonable measures to protect personal information under our control.
However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain customer accounts, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
The appropriate retention period may vary depending on the type of information and the reason it was collected.
Your Rights and Choices
Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete personal information.
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Request deletion of your personal information in certain circumstances.
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Request a copy of certain personal information or request that it be transferred where applicable.
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Withdraw consent where our processing is based on your consent.
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Object to or request restriction of certain processing where applicable.
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Opt out of promotional communications.
These rights are not absolute and may be subject to conditions, limitations, or exceptions under applicable law.
We may need to verify your identity before processing a privacy-related request.
To exercise an applicable privacy right, please contact us through the Contact page provided below.
Cookies and Similar Technologies
Our website and Shopify may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Services, improve the shopping experience, and support analytics, marketing, and advertising where applicable.
Your ability to control cookies may depend on your browser, device, and the Shopify features available on our store.
For more information about Shopify's use of cookies and personal information, please review Shopify's privacy information.
International Processing and Transfers
Because our store uses Shopify and other service providers, personal information may be processed or stored outside Thailand.
Where required by applicable law, appropriate measures will be used when personal information is transferred internationally.
Complaints
If you have questions or concerns about how we collect, use, disclose, or otherwise process your personal information, please contact us through our Contact page.
Where applicable, you may also have the right to make a complaint to the relevant data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will post the revised version on this website and update the "Last updated" date above.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you regarding your personal information, please contact us through our Contact page:
https://aroi-japan-market.com/pages/contact
You may also contact us by mail at:
Aroi Japan Market
174/7 Soi Sukhumvit 16
Khlong Toei Subdistrict, Khlong Toei District
Bangkok 10110
Thailand