Shipping policy
Thank you for shopping with Aroi Japan Market. We currently provide delivery within Thailand only.
Shipping Areas
We ship to addresses within Thailand.
At this time, we do not offer international shipping.
Shipping Fee
A flat shipping fee of 100 THB per shipment applies to all orders.
Shipping Methods
Shipping methods depend on the type of product ordered.
Frozen Meat Products
Meat products are shipped frozen using Interexpress Logistics.
Frozen products are handled using temperature-controlled delivery to help maintain product quality during transportation.
Non-Frozen Products
Other products, including kitchen tools, rice, and other non-frozen items, are shipped using KEX Express.
These products are shipped using standard non-frozen delivery.
Order Processing and Dispatch
Orders are generally expected to be prepared and dispatched within approximately 1–3 business days after the order is confirmed.
Processing times may vary depending on product availability, order volume, holidays, or other circumstances.
If there is a significant delay in processing or shipping your order, we will contact you using the contact information provided with your order.
Delivery Times
Delivery times may vary depending on the destination, courier service, weather conditions, holidays, and other circumstances outside our control.
Once an order has been handed over to the courier, unexpected delivery delays may occasionally occur.
If we become aware of a significant delay affecting your order, we will contact you with available updates.
Frozen Product Delivery
Customers ordering frozen products should ensure that they or an authorized recipient are available to receive, inspect, and sign for the delivery in person.
Before signing for the delivery, please check the package and products carefully.
If you notice any of the following upon delivery:
- Damage to the outer box
- Water leakage or a wet package
- Signs that the package has been opened
- Clear signs that the frozen products have thawed or significantly softened
Please do not sign for the delivery immediately.
Before signing, take clear photographs of both the outer packaging and the products inside, and inform the delivery driver of the issue while they are still present.
If the condition of the shipment or products is unacceptable, please refuse the delivery and contact Aroi Japan Market as soon as possible.
Claims may be more difficult to process or may fall outside the shipping company's compensation coverage once the recipient has inspected and signed for the delivery. Therefore, customers are strongly requested to check the condition of frozen shipments before signing for acceptance.
After accepting the delivery, please place frozen products in a freezer as soon as possible.
Aroi Japan Market is not responsible for product deterioration caused by delays in receiving, opening, or properly storing the products after successful delivery.
Damaged or Problematic Deliveries
If your order arrives damaged, thawed, incomplete, or otherwise has a delivery-related problem, please contact us as soon as possible.
Cases will be reviewed individually, and we will work with the customer to determine an appropriate solution depending on the circumstances.
We may ask for photographs of the package and affected products to help us review the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information, including the recipient's name, address, and telephone number.
Additional delivery costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
Contact
If you have any questions regarding shipping or your order, please contact Aroi Japan Market through the contact us through our Contact page: